Question 1

Will I always get the same VA?

Accepted Answer

We try as much as possible to maintain consistency with Virtual assistant's (VA's). Clients who renew their monthly subscriptions consistently are likely to get the same VA's as there is no gap in between during which the VA may become unavailable.

Question 2

How are the VA's vetted?

Accepted Answer

We maintain a large database of freelance virtual assistants categorised by their skill set. All assistants included in the database have signed non-disclosure agreements, successfully completed evaluations and provided references which have been verified. Additionally, we require legal identification documents and keep those on file.

Question 3

Can my VA work on holidays, weekends or after hours?"

Accepted Answer

That depends on the plan you pick. For any hours outside your plan, there will be additional charges.   Any requests for after hours service should be made to us in advance and we will do our best to accommodate you.

Question 4

How safe is my information?

Accepted Answer

Your information is very safe. All of our virtual assistants sign non-disclosure agreements and are thoroughly vetted. We can also provide non-disclosure agreements for clients as well.   We are discreet and we respect your privacy.

Question 5

What if I want to interview my VA before hiring?

Accepted Answer

You can meet and interview all of the candidates before making your decision. Start here.

Question 6

How do I communicate with my VA?

Accepted Answer

For your convenience, your VA will communicate with you through your preferred medium.  We will ask for your preference in the client information form.   We recommend slack, WhatsApp or telegram but you can also choose to keep in touch via zoom, email, google hangouts etc. ​

Question 7

Will I meet my VA in person?

Accepted Answer

Not physically, our services are virtual and everything is done remotely for your convenience. However, you can meet your assistant over Zoom, Google Hangout, WhatsApp or whatever medium you prefer. ​ If you are looking to hire for a non-remote role, we can also assist with that. See more on Mimi HR. ​

Question 8

How can I pay?

Accepted Answer

You can pay the matching fee of N10,000 or $25 via Paystack or Paypal.   Paystack & Paypal accept local and international cards.    After you have selected your assistant, we will invoice you for the balance of whatever plan you selected.   Alternatively, you can contact us to request an invoice.​   You can pay for your VA on a weekly or monthly basis. Whatever is most convenient for you.

Question 9

What benefits do I get?

Accepted Answer

Your VA comes pre-vetted and ready to slot in to your operations seamlessly. Additionally, you don't have to worry about payroll and other considerations as we handle that on your behalf.   If for any reason you need a new VA or they require any time off, we provide a backup VA who can step in to ensure there is no disruption

Question 10

How can I become a VA?

Accepted Answer

Please fill our work with us form to apply.