FREQUENTLY ASKED QUESTIONS
Have Questions? We Have Answers
WILL I MEET MY VIRTUAL ASSISTANT IN PERSON?
Most likely not. Our services are virtual and everything is done remotely for your convenience. A face to face meeting would only be necessary if we are filling in a temporary staffing need for you.
CAN MY VIRTUAL ASSISTANT WORK ON HOLIDAYS, WEEKENDS, OR AFTER-HOURS?
The hours your virtual assistant is available will depend on the plan you choose. Some of our plans offer weekend or after hours services as well. During the consultation stage, we'll discuss the window where you'll require our services.
WHAT IF I REQUIRE A SERVICE THAT ISN'T LISTED?
We understand that the services we have listed can not cover all possible virtual assistant services. If you'd like to discuss an unlisted service. You can reach out to us through our contact page listed at the top of the website or email us at email@example.com
ARE YOUR PRICES FLEXIBLE?
Yes. Our prices are flexible depending on the service you want, the scope of it and the time you need it completed by. We also have special prices for ongoing services. You can take a look at our estimated rates here for an idea.
ARE YOU HIRING?
We hire staff on a freelance basis. Whenever an assignment comes up that requires a particular expertise, we choose a virtual assistant from our pool of recruits to do it. We always pick the best person for the job. You can send your CV and a writing sample to firstname.lastname@example.org and we'll get back to you.
WHAT IS YOUR PAYMENT PROCESS?
Once you've booked a service, we'll contact you immediately to discuss a brief and quote. As soon as we're agreed, we'll issue you an invoice.
We accept payment through the paystack platform which is embedded on our site or by bank transfer. We begin the assignment after the invoiced amount has been paid. You will be issued a receipt.
DO YOU PLAN LARGE WORK EVENTS?
Absolutely. Whether it's 5, 50, or 200 people, we can handle your event for you and we promise not to miss a beat. From venue booking to souvenir arranging. We'll handle it every step of the way. Just contact us to give us some more information about what you need.
CAN I PAY WITH AN INTERNATIONAL CARD?
Of course. Our payments are processed through the paystack payment platform which accepts cards from anywhere in the world. It's quick and easy. Simply pay on the payment tab here. We charge in naira for now so your bank will charge you at the current exchange rate. You can visit our rates page to use the handy conversion tool there so you can see how much you'll be charged in your currency.