THE DETAILS

We're here to make your life easier. We are ready to clean up your inbox, handle your scheduling, speak to your customers, manage projects, event plan, give you administrative support and so much more. Take your life back and focus on what's important to you, we'll handle the daily tasks just hand over your to do list and relax.

Our process is simple and easy. You can book directly on our plans and pricing page fill in your specifications, and we'll match you with one of our vetted and capable virtual assistants. If you'd like someone to talk you through it first, you can chat with us through the site here. We'd be happy to speak to you!

Whatever the task, outsource it to us!

FREQUENTLY ASKED QUESTIONS

Have Questions? We Have Answers

CAN MY VIRTUAL ASSISTANT WORK ON HOLIDAYS, WEEKENDS, OR AFTER-HOURS?

That depends on the plan you pick. Our monthly extra plan includes service on weekends. All other plans only cover 6-8 hours on weekdays. For any hours after that, there will be additional charges. Any requests for after hours service should be made to us in advance and we will do our best to accommodate you.

WILL I ALWAYS GET THE SAME VA?

We try as much as possible to maintain consistency with VA's. Clients who renew their monthly subscriptions consistently are likely to get the same VA's as there is no gap in between during which the VA may become unavailable.

HOW SAFE IS MY INFORMATION?

Your information is very safe. All of our virtual assistants sign non-disclosure agreements. We can also provide non-disclosure agreements for clients as well. We are discreet and we respect your privacy.

HOW CAN I HIRE A VIRTUAL ASSISTANT?

You can book directly here on our website or you can chat with us directly on the site here. Please feel free to call or email us or even reach out on social media. Our information is on the contact us page

HOW ARE THE VA's VETTED AND MATCHED

We maintain a large database of freelance virtual assistants categorised by their skill set. The CV's of all assistants included in the database have been vetted and they have successfully completed trial tasks.

As part of the purchase process, we ask about your needs and any specifications. Based on your responses, we then match you with the most compatible virtual assistant.

HOW DO I COMMUNICATE WITH MY VIRTUAL ASSISTANT?

For your convenience, your VA will communicate with you through your preferred medium. We recommend WhatsApp or telegram but you can also choose to keep in touch via zoom, email, google hangouts etc.

 

WHAT IS A VIRTUAL ASSISTANT (VA)?

Simply put, a virtual assistant is a person who offers administrative services to clients from a remote location, usually a home office. A virtual assistant can either be self- employed or work with an outsourcing/virtual assistant company. You can learn more about virtual assistance here.

WILL I MEET MY VIRTUAL ASSISTANT IN PERSON?

Not physically, our services are virtual and everything is done remotely for your convenience. However, you can meet your assistant over Zoom, Google Hangout, WhatsApp or whatever medium you prefer.

WHAT IS YOUR PAYMENT PROCESS?

You can book online and pay directly on our site. We also accept payment through the paystack platform and via bank transfer. 

For monthly plans our billing cycle is 30 days.

WHAT IF I WANT A DIFFERENT VIRTUAL ASSISTANT?

If for any reason you are unsatisfied with your assistant, please let us know and we will immediately work on matching you with a new one. During the transition process your billing cycle will be frozen ensuring there is no extra cost to you.

CAN I PAY WITH AN INTERNATIONAL CARD?

Of course. Our payments are processed through the paystack payment platform which accept cards from anywhere in the world. It's quick and easy. We charge in naira for now so your bank will charge you at the current exchange rate. 

HOW DO I CANCEL A PLAN?

You can cancel your plan from the confirmation email you received when you subscribed. If you no longer have access to this email, contact us to cancel it for you.

Do you have a different question?

Subscribe to stay in touch. We promise not to spam you!

Mimi The Virtual Assistant Service

  • Black LinkedIn Icon

©2021 by Mimi Virtual PA.